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Returns

We offer free delivery within the UK

Orders placed after 3pm Monday to Friday will be processed the next working day (Mon - Fri)

Orders placed on a weekend or bank holiday will be processed on the next working day (Mon - Fri)

You can cancel your order by contacting us: barbara@jennywrenfootwear.co.uk

We accept returns for a refund

You can return your order for a refund


Please return unworn item with the original packaging within 30 days of delivery and we will refund upon receipt of the goods.

Please do not deface the original packaging.

Include your name, address and invoice number. If you do not include any information within the return items will be kept for 3 weeks then discarded.

You are responsible for the return postage costs.

If you have expressly chosen a certain type of delivery (for instance 24-hour express delivery), although we had offered a common and generally acceptable type of delivery which would have incurred lower delivery costs, you the consumer should bear the difference in costs between these two types of delivery.

If you are returning an item from outside the EU you must fill in a customs declaration indicating that the package contains “returned goods”.

We do not pay customs duty on returned items:

EXCHANGES: 

It is our policy that we do not do exchanges.

Please re-purchase the size you require, this avoids confusion and disappointment and return the item which you no longer require. 

We will refund your order upon receipt. You are only responsible for the return postage costs. 

Damage & Defects
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately before sending them back. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for return P&P refund.

We will endeavor to process returns as quickly as possible.

Return address:
Barthorpe Milling Ltd t/a Jenny-Wren Footwear
Bleaberry House
Barthorpe
Malton
YO17 9RW

 

 

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