This is the privacy notice of Barthorpe Milling Ltd t/a Jenny-Wren Footwear
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
We will not use or disclose your Personal Information to any third parties without your knowledge and approval, unless required to by UK and International law.
All our customers' records are private and confidential.
Personal Information is held in accordance with the UK Data Protection Act 2018 and is held on a secure database.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
You can access our website and browse without disclosing your personal data, but if you do give us your personal details, you are accepting these terms.
If you do not agree to these terms, please do not give us your details.
The personal data we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
When shopping with us or setting up an account, you will be asked to provide us with:
· Identity Data includes first name, last name, username
· Contact Data includes billing address, delivery address, email address and telephone numbers
Why we need this information:
To process and deliver your order
To send you information regarding your order
At your request to let you know when an item is back in stock
We may send you occasional marketing emails (only if you have opted into this )
For fraud prevention
We will also require your credit/debit card details if paying by card, when you are placing an order. We need this information to process your order and if necessary we may contact you for help if any queries arise.
We do not hold your credit/debit card details.
Financial transactions take place directly and securely with our payment handling provider - Barclaycard.
We will keep your records for as long as you have an account with us
We encourage you to please keep your information up to date
Once you have placed an order with us we will keep the following information:
Your purchase history, browsing and saved items
This is to provide customer service and support, handle returns and any queries and for processing future orders
Sharing information
In order for us to fulfill orders (performance of a contract with you) and provide you with a high level of customer service we need to share your data with the following companies:
Our delivery companies - Royal Mail and DPD
Barclaycard - our payment service provider for credit and debit card payments
Paypal and Amazon payments
Professional advisers - HM Revenue & Customs, accountancy services
Marketing and advertising agencies who we work with to run our business
All historical analytical data will be retained indefinitely for analysis
If you have any questions about how we use your data please do not hesitate to contact us, email barbara@jennywrenfootwear.co.uk
Your legal rights
When it comes to your personal information, you have the following rights:
The right to be informed about how we use your information
The right to access any information we hold about you
The right to correct any inaccurate information that we hold about you
The right to request that we delete information that we hold about you
The right to request that we stop processing your information for example using it for any or all of the purposes set out in this privacy policy
The right to access your information is such a way so that it can easily be transferred from environment to another in a safe and secure way
The right to object to and opt-out of our email marketing (one click un-subscribe) at any time
You may instruct us to provide you with any personal information we hold about you.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Data retention
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Reviews
To help provide our customers with a fair and transparent shopping experience following a purchase we will send you an email inviting you to leave a review and rate the product you have purchased.
Once submitted it may up to 48 hours for the review to appear on the website
Links to Third Party websites
We may occasionally provide links to third party websites to help you find other relevant information. Please be aware that any such site will not be governed by this privacy policy, and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst using it. You should exercise caution and at the privacy statement applicable to the web site in question.
Online Advertising
Like many other online retailers, we use a digital advertising network and technology to send our customers target adverts on our website. These are based on the information that we hold on you for example your purchase history, products you have viewed and your interests as set by you.
By visiting our website and consenting to use our cookies ( see cookie policy) or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see OUR COOKIE POLICY
Updates to our Privacy Policy
We may need to update our privacy policy from time to time to reflect changes in the way we provide our services to you or in accordance with the changes in the data protection law. Please check back frequently to see any updates or changes to our privacy policy
