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Covid-19 - We are a family run rural business and all orders are going out as normal
We offer free delivery within the UK
Orders placed after 1.30 pm Monday to Friday will be processed the next working day (Mon - Fri)
Orders placed on a weekend or bank holiday will be processed on the next working day (Mon - Fri)
All UK items are posted Royal Mail second class standard delivery. Delivery can take between 2-4 working days
Other delivery options are available at checkout - DPD, Royal Mail 24 or 48 hour tracked, Royal Mail first class, Royal Mail Special Delivery 1pm. You can get an estimate from the basket prior to checkout
Royal Mail First Class - £1.99
Royal Mail 24 Hour Tracked - £3.50
Royal Mail 48 Hour Tracked - £2.50
DPD Next Working Day - £4.25
If you have specifically chosen the Royal Mail Special Delivery 1pm (next day) option the postage costs are based on the approx weight of the package and you can get an estimate from the basket prior to checkout. Delivery will be by 1pm the next working day.
Royal Mail First Class delivery can take between 1-2 working days from dispatch (Monday to Friday)
Royal Mail Special delivery 1pm is delivery by 1pm the next working day from dispatch (Monday to Friday)
A courier maybe used for larger orders at our discretion
We can not guarantee box condition upon delivery
Courier & Postal Deliveries Please note if an instruction is given to leave any order with a signature required or no signature required 'in a safe place' and therefore delivered without a signature the couriers/royal mail insurance is invalidated. Barthorpe Milling Ltd t/a Jenny-Wren Footwear cannot be held responsible if the goods are lost under these circumstances.
PLEASE NOTE:
DPD DELIVERY SERVICE OPTIONS ARE NOT AVAILABLE TO NORTHERN IRELAND, CHANNEL ISLANDS, ISLE OF MAN, SCOTTISH HIGHLANDS AND ISLANDS AND THE SCILLY ISLES
We also offer European/Worldwide delivery and these items are sent Royal Mail International Tracked
European orders can choose DPD delivery at checkout (temporarily unavailable)
Please allow 5-10 working days for delivery to Europe and 7-20 working days for the Rest of the World
You are responsible for any customs fees such as VAT, import duties levied or clearance charges once the goods reach your country.We do not have any control or can not be held responsible for these charges. Delivered Duties Unpaid (DDU)
EU postage postage costs - are calculated on the approx weight of the package at checkout
Rest of the World postage costs - are calculated on the approx weight of the package at checkout
Items not received:
If you have not received your item please check your local sorting office as 99% of the time that’s where they turn up with the postman failing to leave a card. Royal mail do not class an item as missing until 15 working days for the UK and 21 working days for Europe/Rest of the World after despatch. After that time period we will do our best to ensure a happy outcome.
We aim to give a good service, mistakes do happen, we are only human, but communication is the key to a happy sale.
RETURNS
You can cancel your order by contacting us: barbara@jennywrenfootwear.co.uk
We accept returns for a refund
It is our policy that we do not do exchanges.
Please re-purchase the size you require, this avoids any confusion or disappointment and return the item which you no longer require.
We will refund your order upon receipt.
You are responsible for the return postage costs.
If you have a problem with your purchase upon receipt please contact us first before sending sending the item back and we will advise you . Should the product be found to be faulty we do refund return postage costs or may give you a store credit to the value of the postage return costs
Please return the unworn item with the original packaging within 30 days of delivery and we will refund upon receipt of the goods.
Please do not deface the original packaging.
Include your name, address and invoice number. If you do not include any information within the return items will be kept for 3 weeks then discarded.
If you have expressly chosen a certain type of delivery (for instance 24-hour express delivery), although we had offered a common and generally acceptable type of delivery which would have incurred lower delivery costs, you the consumer should bear the difference in costs between these two types of delivery.
If you are returning an item from outside the EU you must fill in a customs declaration indicating that the package contains “returned goods”.
We do not pay customs duty on returned items.
Return address:
Barthorpe Milling Ltd t/a Jenny-Wren Footwear
Bleaberry House
Barthorpe
Malton
YO17 9RW
Covid-19 - We are a family run rural business and all orders are going out as normal
We accept all major debit and credit card payments, Paypal payments and Amazon payments
Using secure servers so you can shop on line with confidence
We use the latest SSL encryption technology to safely transmit your personal and credit card information through our systems
All orders are processed through a secure checkout system
All personal information is strictly confidential
We do not store your credit / debit card payment information anywhere on our site
All transactions are in UK Pound Sterling (GBP) Prices include 20% VAT. We reserve the right to alter prices
